Troubleshooting

No Heat?

  • Check the settings on your thermostat. Make sure the temperature control selector is set above the current room temperature, and the system switch is on the HEAT or AUTO position. The fan switch should be set to ON for continuous airflow or AUTO.
  • Try to get the system to turn on by raising the thermostat to its highest temperature setting.
  • Check the power/disconnect switch.
  • Check the fuse/breaker at the electrical panel for both the outdoor and indoor unit.
  • Check the pilot light. (Electronic systems will not have a pilot light).
  • Do you have a furnace or heat pump?
    • If the air flow out of your registers seems low, check the air filter. An extremely dirty air filter can block air flow.
    • Make sure all registers are open and not obstructed.
    • Check to make sure the gas control valve to the furnace is open.
  • Do you have a boiler?
    • Check to make sure you have fuel oil or check to make sure the gas control valve to the boiler is open.

AC Not Cooling?

  • Check the settings on your thermostat. Make sure the temperature control selector is set below the current room temperature, and the system switch is on the COOL or AUTO position. The fan switch should be set to ON for continuous airflow or AUTO if you want the blower to operate only while the air conditioner is operating.
  • Try to get the air conditioner to turn on by lowering the thermostat to its lowest temperature setting.
  • If the air flow out of your registers seems low, check the air filter. An extremely dirty air filter can block air flow.
  • Make sure all registers are open and not obstructed.
  • Check the power disconnect switch by each unit (outdoor and indoor).
  • Check the fuse/breaker at the electrical panel for both the outdoor and indoor unit.

If the problem persists, please call us.

Well Pump Not Working?

 

  • Check the power supply to the well system.
  • If the well system goes “dry” leave the power off for 1 hour then restore power.
  • If you have a water filter or water conditioning system put them in bypass mode and check to see if your water is restored.

If the problem persists, please call us.

Water Heater Not Working?

Tank Style Natural Gas or Propane:

 

  1. Turn the gas valve off.
    • The gas valve is usually a large knob on the water heater.
    • Wait a few minutes after you have turned it off before proceeding.
  2. Turn the gas valve to the “Pilot” setting and push down on it.
    • If your water heater’s gas valve does not push down, look for a red control button near the valve. Hold this button down.
  3. Wait until the pilot indicator light comes on.
    • If your water heater does not have a pilot indicator light, remove the outer and inner access panels according to the manufacturer’s instructions. Then, hold a lit barbecue lighter to the end of the pilot supply tube, which is a small silver tube that is inside the water heater.
  4. Continue holding down the gas valve or control button for 1 minute after the pilot light has been lit.
  5. Replace the access panels if you removed them.
  6. Turn the gas valve on.

Tank Style Heating Oil:

 

  1. Check to see if you have oil in your oil tank.
    • If you recently had oil delivered, sludge from the oil tank may have clogged your filter, strainer and nozzle.
    • Please call us for service.
  2. Check the power supply to the water heater.
  3. Press the reset button on the control one time only.
    • If the burner runs briefly and then shuts off or doesn’t start at all please call us for service.

Tank Style Electric:

 

  1. Check the power supply to the water heater.
  2. Check the reset button on the thermostats using caution due to high voltage.
  3. Please call us for service if hot water is not restored within 1 hour.

Tankless Water Heater:

 

  1. Please refer to your owner’s manual for instructions.
  2. Please call us if you need assistance we are factory trained by most manufacturers.
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